1. Our Commitment to Fair Billing

At QAgent, we want you to be completely confident in the quality assurance and hallucination testing you receive. This policy outlines how subscription cancellations and refund requests are handled under our billing systems.

2. Subscription Cancellation Policy

You may cancel your paid subscription (Solo Plan) at any time directly through your QAgent dashboard:

Navigate to Dashboard → Billing & Subscription.
Click Cancel Subscription.
Upon cancellation, you will not be charged again. You retain full access to your remaining monthly evaluation quota until the conclusion of your current billing period.

3. 7-Day Money-Back Guarantee

If you upgrade to our Solo tier and find that QAgent does not meet your testing requirements, you are eligible for a full refund within 7 days of your initial purchase date, subject to fair usage:

Fair Usage Condition:

To prevent automated API exploitation, the 7-day refund guarantee applies if you have consumed fewer than 150 evaluations of your monthly allocation.

4. How to Request a Refund

To request a refund, please send an email to qagenttesting@gmail.com or contact us via our Contact Support Page. Include the following details:

Your registered account email address.
Your Razorpay payment ID or invoice receipt number.
A brief note explaining why the service did not meet your expectations.

5. Refund Processing Timelines

Once your refund is approved by our billing team:

We initiate the refund immediately through our payment gateway (Razorpay).
Funds typically credit back to your original payment method (Credit/Debit Card, UPI, or Netbanking) within 5 to 7 business days, depending on your issuing bank's settlement schedule.

6. Free Plan Notice

QAgent provides a permanently Free tier with 100 evaluations per month that requires no credit card. We encourage all users to test their agent workflows on the Free tier before upgrading to a paid subscription.